Refund policy

Returns, Refunds & Exchanges

At Padel4Eva, we are committed to delivering premium padel equipment and an exceptional shopping experience. To ensure transparency and fairness, please review the policy below before completing your purchase.

Non-Returnable Items

Due to the nature of padel equipment, hygiene considerations, and the loss of resale value once opened or used, the following items are not eligible for return or exchange, unless they arrive damaged or faulty:

  • Padel rackets

  • Grips

  • Balls

  • Bags

Once opened or used, these items cannot be returned or exchanged.

Damaged or Faulty Items

If an item arrives damaged or faulty, please notify us within 48 hours of delivery. This timeframe allows us to investigate the issue promptly and, where applicable, lodge claims with couriers or suppliers.

Please contact our customer support team at info@padel4eva.co.za and include:

  • Your order number

  • Clear photographic evidence of the damage or fault

Our team will assess the issue and guide you through the next steps.

Claims submitted outside the 48-hour window may not be accepted.

Exchanges

Where applicable, exchanges may be requested under the following conditions:

  • Items must be unused, unopened, and in their original packaging

  • All seals and packaging must be intact, and the item must be in resaleable condition

  • Exchanges are subject to stock availability

  • Courier costs associated with exchanges are for the customer’s account, unless the item is faulty or supplied incorrectly

Items listed as non-returnable may only be exchanged if a fault or damage is confirmed upon delivery.

Warranties

Some products may be covered by a manufacturer or supplier warranty, where applicable.

  • Warranty assessments are conducted in accordance with supplier guidelines

  • Padel4Eva does not provide independent warranties beyond those offered by the manufacturer or supplier

  • Normal wear and tear, accidental damage, misuse, impact damage, or improper handling are not covered

If a manufacturing defect is confirmed, we will assist in facilitating the warranty process with the supplier.

Return Conditions (If Approved)

If a return or exchange is approved:

  • The item must be returned unused, unopened, and in its original packaging

  • Items that have been used, opened, altered, or show signs of wear will not be accepted

  • Proof of purchase is required

Return & Exchange Shipping

  • Return and exchange courier costs are non-refundable and for the customer’s account

  • Once an item has been handed to a courier, delivery is subject to the courier’s terms and timelines

  • In cases of confirmed faults or order errors, we will assist with return arrangements where reasonably possible

Refunds

Once a returned item has been received and inspected:

  • You will be notified of the outcome

  • Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider

Shipping fees are non-refundable unless otherwise required by law.